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Reference questions are enquiries made by library users seeking information or assistance. They may be directional (finding a place or resource), ready-reference (simple factual answers), research (detailed information), or bibliographic (identifying books and other sources). The librarian determines the user’s needs and provides appropriate assistance
This lecture is part of LIS 313 Reference and Information service in the Library and Information Science department. The course has 53 recorded lectures across 20 series, all free to watch. Read or download the LIS 313 lecture note to study alongside the video.